Senior MS Network Engineer
$62,400–$62,400 year
HybridBengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaHybridFull Time$62,400–$62,400 yearSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Monitor client IT infrastructure and systems to ensure operational continuity by proactively identifying, investigating, and resolving medium-complexity technical incidents. Review tickets and requests to restore services swiftly while adhering to service level agreements, and establish monitoring for client environments. Execute approved maintenance activities, log change requests, and audit incident tickets for quality, contributing to the change management process. Collaborate with automation teams to optimize efforts and coach Service desk and L1 teams on technical and behavioral skills.
Required Qualifications
- Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools
- At least one technical certification in the above-mentioned technologies
- A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience
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