Senior Mobile Expert, Bilingual Spanish
$66,560–$66,560 year
On-siteDenver, Colorado, United States
Job Summary
Sells appropriate products, features, and services based on customer needs while resolving pain points in one interaction using in-store systems and digital tools. Completes ongoing training to maintain expertise as a subject matter expert across all T-Mobile offerings. Consistently leverages digital tools during interactions and onboarding, works collaboratively to build a culture of sales and service, and acclimates local retail associates to the unique event environment. Requires high school diploma, 12+ months of retail experience, and bilingual Spanish skills. Base pay is $32.00 with an annualized incentive target of $7,200, plus access to medical, dental, vision, 401(k), and stock grants.
Required Qualifications
- High School Diploma/GED
- 12+ mos. Neighborhood Mobile Expert
- Elite Expert, Account Care
- Elite Expert, Technical Care
- Strong Customer Service skills: Passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience
- Retail experience in high volume environment and ability to work in varied environments
- Strong organization, multi-tasking, versatility, communication, and attention to detail
- Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment
- Consistent accuracy with basic math and proficient use of a calculator
- Pass certification and quarterly re-certification process
- At least 18 years of age
- Legally authorized to work in the United States
- Bilingual Spanish
Desired Qualifications
- Success in resolving sales and customer service pain points
- Consistently performs above company average in sales metrics
- Demonstrated system and tool knowledge with the ability and aptitude to learn new skills
- Strong problem-solving skills and ability to handle customer escalations with a calm and professional demeanor
- Demonstrated ability to work in a fast-paced environment and handle multiple priorities simultaneously
- Passionate about people, teams, and our Un-carrier values
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