Senior MinePlan Engineer
Hybrid · Riyadh, Riyadh Region, Saudi Arabia
Job Summary
Senior MinePlan Engineer responsible for ensuring Hexagon Mining Mine planning software and systems operate effectively at customer mine sites and deliver tangible value to mining operations. Provides high-level technical support, troubleshoots complex issues, and optimizes mine planning solutions to enhance safety, productivity, and efficiency. Key duties include collaborating with technical teams, adhering to support schedules, taking ownership of customer issues, participating in on-call support, contributing to process improvements, maintaining documentation, and providing client training when travel is required.
Required Qualifications
- Experience with MineSight software package
- Experience with Microsoft SQL Server Database
- Experience with Python Programming Language
- Excellent communication skills (verbal and written) in English
- Experience managing ticket queues and reporting in ticket management systems
- Experience with bug tracking tools such as JIRA
- Experience in a technical support environment
- Experience with mining operations or blasting projects (preferred)
- Bachelors in mining engineering or geology (preferred)
Additional Requirements
- Travel (local, national and international) will be a requirement of this role to deliver services to clients at client sites.
- Valid Driver's License and passport or Visa (if appropriate) required.
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