Senior Market Operations Program Manager
$107,000–$140,000 year
RemoteUnited States
Job Summary
Own the end-to-end operating model and outcomes for provider engagement and growth programs, including timelines, milestones, and dependencies. Track program status through various data sources, translate metrics into concise updates for senior leadership, and provide recommendations for priority calls and mitigations. Spot risks and blockers early, route them to the right owner, and maintain clear escalation pathways for fast decision-making. Fill gaps on growth work by conducting initial outreach to practices, following up on engagement touchpoints, and running direct conversations with practice staff and providers. Partner with market operations, analytics, and commercial teams to align strategies, design scalable playbooks, and hold groups accountable to results.
Required Qualifications
- Healthcare or value-based care
- 5+ years of program management, operations, or client-facing experience
- Experience building and monitoring physician network programs and/or clinical operations
Desired Qualifications
- PMP certification
- MBA
- Fluency with data
- Comfortable pulling, interpreting, and communicating program metrics from various tools like CRMs
- Ability to turn metrics into clear narratives for senior leaders
- Strong judgment on when to escalate
- Comfort pushing an issue upward when it needs attention
- Confidence and warmth with external stakeholders
- Ability to pick up outreach to a practice
- Ability to follow up with a provider
- Ability to run a check-in call
- Representing CPH well
- Thriving in a fast-moving, early-stage environment
- Comfort with shifting priorities and speed
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