Senior Market Conduct Consultant
$67,383–$104,383 year
Hybrid · Regina, Saskatchewan, Canada or Burlington, Ontario, Canada
Job Summary
Senior Market Conduct Consultant builds and maintains effective working relationships with key business partners, internal and external, ensuring distributor processes, conduct and licenses comply with provincial regulations and Creditor’s Group Insurance standards. Responsible for designing and enhancing distributor monitoring programs, developing remediation plans, overseeing licensing activities, and addressing regulatory changes impacting distribution. Leads distributor audits and investigations into distributor misconduct, delivers remediation recommendations to senior leaders, and participates in industry groups. Supports onboarding of new distributors, and creates quarterly market conduct dashboards to track risk indicators such as cancellations, refunds, complaints and claims, with remediation when needed. Requires 6-9 years in life insurance, audits or market conduct, strong communication skills, regulatory knowledge, and ability to translate regulatory expectations into actionable oversight. Hybrid work arrangement in Canada with potential travel; bilingualism in English and French is an asset.
Required Qualifications
- 6-9 years of experience in life insurance, in an audit related role or in a market conduct role
- strong influence and leadership across decentralized structures
- advanced communication skills for executive-level reports and presentations
- strong understanding of laws, regulations, and guidelines related to compliance, risk management, and market conduct in life insurance
- knowledge of financial industry regulation and lending sales practices and procedures
- knowledge of creditor sales practices and licensing processes
- deep knowledge of insurance regulatory requirements, conduct standards, licensing rules, and industry practices
- compliance monitoring, risk assessment, audit, or assurance processes experience
- ability to balance regulatory expectations with operational realities
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