Senior Marine Claims Adjuster

Job Summary

Required Qualifications

• •A good level of experience and knowledge in handling: marine liability, third-party cargo or first party cargo claims
• •Policy language skills enabling accurate and consistent policy wording interpretation
• •A working knowledge of legal / regulatory and litigation / procedural requirements for their line of business
• •Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement
• •Lateral thinking and the ability to problem solve and develop new ideas to improve working practices
• •Experience of using ECF helpful but not essential

Desired Qualifications

• •Experience handling a wide variety of claims that comes with such as large book
• •A good grounding primarily in Marine Liability and/or Logistics
• •Experience handling what is predominantly a lead portfolio of claims
• •Opportunity to get involved in and exposure to managing our Cargo book of business
• •Managing claims for our large, blue-chip clients as part of our Multinational claims offering
• •Handling primarily lead claims for our well-established London Market portfolio
• •Handling from first notification through policy & legal liability assessment, quantum analysis to timely and accurate resolution
• •Mitigating indemnity and expense exposure
• •Broad internal and external stakeholder communication where required
• •Contribute to maintenance of best practice procedures for Marine claims, consistent with global best practices
• •Handle Marine claims allocated within agreed level of authority limit
• •Feedback claims trend analysis to the team and internal stakeholders
• •Establish and maintain strong relationships with underwriters and other stakeholders relevant to the business such as clients and brokers
• •Attend claims reviews and travel, as required
• •Support the more senior adjusters in the team in the handling of larger, more complex claims where required
• •Provide technical guidance and coaching to more junior, less experienced members of the global Marine claims handling team
• •Support the UK Head of Marine Claims in claims performance orientated tasks and reporting as required
• •Support the UK Head of Marine Claims and wider team in ad-hoc projects as required
• •Assist in managing the day-to-day operational relationship/quality assurance issues with Shared Services where required
• •Support the wider team with TPA oversight and performance management
• •Provide thought leadership through training and presentations to both internal and external audiences
• •General third-party claims experience