Senior Manager, Warehouse/Fulfillment Operations
$31,200–$31,200 year
On-siteWalton, Kentucky, United States
Job Summary
Manage multiple leaders and up to 100 full-time or temporary workers while building relationships with customers through regular communication and partnership. Plan, monitor, and execute staffing schedules to ensure proper levels that support operational demands, and oversee inbound and outbound truck loading and unloading to maintain warehouse organization and inventory accuracy. Direct productivity, customer service, and safety standards daily, manage revenue and expenses within budget, and track key performance indicators. Train, coach, and mentor staff to achieve business objectives, conduct performance reviews, and enforce the company's Quality Policy. Drive site continuous improvement initiatives and lead safety program oversight to ensure compliance with guidelines. This role delivers and executes daily plans to achieve operational and business objectives within the Fulfillment Operations department at Saddle Creek Logistics Services in Walton, KY.
Required Qualifications
- Bachelor's Degree in Supply Chain Management, Business, or related field strongly preferred
- At least 5-7 years of leadership experience preferably in a fulfillment operation or distribution environment
- Prior supervisory experience in a fulfillment operation
- Experience with an Order Management System, Warehouse Management System, and/or Labor Management System
- Proficiency in Microsoft Office including Word, Excel and PowerPoint
- Ability to adjust strategy on the fly while functioning in a high-stress environment in order to obtain operational goals
- Ability to understand the life cycle of the fulfillment business and how it pertains to each unique customer
- Ability to build a cohesive team that exemplifies SCLS' values and operates to support SCLS' mission statement
- Strong written and verbal communications skills
- Ability to identify and understand problems, challenges, and opportunities by analyzing and comparing data to reach a proper conclusion
- Ability and passion to deliver excellent customer service and develop mutually benefiting relationships with all partners
- Ability to influence change management and operational performance from areas outside of his/her direct control
- Ability to write reports, business correspondence, and procedure manuals
- Ability to plan, organize, and manage multiple projects and set priorities
- Ability to effectively present information and respond to questions from groups of Managers, Clients and general public
- Ability to read, analyze, and interpret policies and contracts
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