Senior Manager, User Experience
RemoteBulgaria
Job Summary
Lead design and research teams to establish UX standards, run design critiques, and define interaction patterns for AI-driven features across a multi-product portfolio. Own the craft bar by setting prototyping quality, ensuring WCAG accessibility, and translating Jobs to Be Done into actionable job stories for engineering. Build and scale design and research operations, including tooling, templates, and a pattern library for AI UX principles, while defining outcome-based metrics and a comprehensive career framework. Drive research rigor and strategic direction to influence product decisions, manage trade-offs between feasibility and user needs, and onboard new talent into a remote, global team.
Required Qualifications
- Minimum of 5 years of substantial experience in UX with genuine depth in both user research and product design
- At least 5 years managing designers and/or researchers directly
- Hands-on Jobs to be Done experience
- Hands-on experience designing or leading design for AI or ML-powered features
- Deep command of research methodology more broadly
- Strong design craft: information architecture, interaction design, prototyping
- Experience defining outcome-based UX metrics and using them to move a roadmap
- Real fluency in how design and engineering hand off to each other inside an Agile environment
- Comfort with ambiguity
- B2B or enterprise SaaS experience
- Minimum of 5 years of substantial experience in UX with genuine depth in both user research and product design, not one with passing familiarity of the other
- At least 5 years managing designers and/or researchers directly, with specific examples of people you've grown
- Hands-on Jobs to be Done experience: you've personally run switch interviews, you can explain how a JTBD interview differs from a usability test, and you've turned the output into job stories that changed what a team built
- You know the difference between a functional, emotional, and social job, and you can tell when JTBD is the wrong lens
- Hands-on experience designing or leading design for AI or ML-powered features, and a clear point of view on what makes those experiences trustworthy
- Deep command of research methodology more broadly: unbiased interviewing, surveys, concept and usability testing, ethnographic work, and mixed-method study design
- Strong design craft: information architecture, interaction design, prototyping, and the ability to explain a solution to an engineer and to an executive in the terms each of them cares about
- Experience defining outcome-based UX metrics and using them to move a roadmap
- Real fluency in how design and engineering hand off to each other inside an Agile environment
- Comfort with ambiguity. The problems here are numerous, loosely defined, span multiple teams, and often need investigating before they can even be stated correctly
- B2B or enterprise SaaS experience, ideally developer- or IT-adjacent products
Desired Qualifications
- Experience in the Atlassian ecosystem or a comparable platform ecosystem
- Experience scaling a design system or research repository from scratch
- Experience building or rewriting a UX career framework and levelling criteria
- Background contributing to an accessibility conformance program
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