Senior Manager, Technical Delivery
$150,000–$150,000 year
RemoteUnited States
Job Summary
Directly manage and develop a team of Solution Architects and Senior Developers across the full delivery lifecycle, conducting regular 1:1s, performance reviews, and skills assessments. Oversee the design and quality of scalable integration solutions using the Celigo integrator.io platform, ensuring adherence to best practices for API integrations, AI agents, security, and performance optimization. Engage directly with customers and partners during complex project phases, leading design workshops and validating Statements of Work for accuracy and profitability. Own delivery KPIs including utilization and customer satisfaction while championing the adoption of agentic services and AI-enabled automation patterns across engagements. Partner with Sales, Product, and Customer Success teams to refine delivery methodology and ensure seamless customer journeys from pre-sales through post-go-live.
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field
- MBA or MSIS
- 12+ years of combined experience in integration development, solution architecture, or technical consulting within enterprise software or iPaaS environments
- 7+ years of direct people management experience leading technical delivery teams in a professional services or consulting context
- Proven ability to manage and develop teams of developers and/or solution architects across multiple concurrent customer engagements
- Experience across the full delivery lifecycle from requirements and SOW definition through post-go-live support and knowledge transfer
- Strong background in client-facing delivery with a track record of managing senior stakeholder relationships
- Demonstrated experience with AI-enabled integration patterns, LLMs, agentic services, or MCP server architectures
- Experience with Celigo integrator.io or comparable iPaaS platforms (MuleSoft, Boomi, Workato, Jitterbit, etc.)
- Prior experience in a pre-sales or solution scoping capacity, including contributing to SOWs and project estimates
Desired Qualifications
- Exceptional people leadership skills with demonstrated ability to develop, motivate, and retain technical professionals
- Strong problem-solving skills with the ability to navigate complex integration challenges and guide teams through technical ambiguity
- Excellent verbal and written communication skills across technical and non-technical audiences, including executive stakeholders and clients
- Client-facing professionalism with the ability to lead design workshops, advisory sessions, and executive briefings
- Deep business acumen with the ability to connect technical delivery to business outcomes and revenue goals
- Ability to manage multiple competing priorities across a team in a fast-paced, client-driven professional services environment
- Strong ownership mindset with attention to detail and a bias toward action and accountability
- Fast learner with the drive to self-educate on emerging technologies and translate them into practical value for clients and the team
- Ability to translate abstract business requirements into concrete, scalable technical and process solutions
- Collaborative partner who can work across Sales, Product, Support, and Delivery functions to drive customer success
- Deep understanding of iPaaS architecture patterns, middleware concepts, and cloud integration best practices
- Strong experience with API integrations and API management (REST, SOAP, webhooks, OAuth, token-based authentication)
- Proficiency in or strong familiarity with JavaScript/Node.js for integration scripting, hooks, and transformations
- Experience with ERP system integrations (NetSuite, Acumatica, Microsoft Dynamics, SAP, etc.) and cloud/SaaS platforms (Salesforce, Shopify, Amazon, HubSpot, etc.)
- Data transformation expertise across formats including JSON, XML, CSV, EDI, and flat files
- Familiarity with agentic architectures and orchestration concepts, including Celigo agentic services and MCP servers
- Understanding of integration lifecycle management: requirements, design, build, testing, go-live, and post-production support
- Hands-on experience with legacy integration methods (FTP, ACH, fixed-width files, EDI)
- Familiarity with enterprise application ecosystems and how integration connects business processes end-to-end
- Experience with Celigo integrator.io or comparable iPaaS platforms (MuleSoft, Boomi, Workato, Jitterbit, etc.)
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