Senior Manager, Systems Operations
On-siteAtlanta, Georgia, United States
Job Summary
Lead a globally distributed team of analysts providing immediate assistance to traders, back office, support personnel, and IT staff to achieve the highest customer satisfaction and minimize the impact of IT-related problems. Oversee daily operations of multiple industry-leading trading exchanges, clearing systems, surveillance, and data services by identifying, troubleshooting, and resolving both internal system problems and external customer-related IT issues. Drive process improvements that reduce incident frequency, eliminate operational toil, and increase team velocity through automation adoption and data-informed decision-making. Participate in an on-call rotation as needed.
Required Qualifications
- 5+ years of direct people management experience in a technical operations environment
- clear accountability for team performance, development, and retention
- Team lead or delegation-only roles do not satisfy this requirement
- Demonstrated ability to think beyond the ticket queue
- connecting operational metrics to business outcomes
- identifying systemic risks
- building plans that improve team capability over time
- Experience with managing production operations
- monitoring
- alerting
- notifications
- etc
- Proficiency in scripting languages such as Bash, Python, and/or PowerShell
- Strong proficiency with Linux and Windows Server administration
- Experience with monitoring and alerting tools (Splunk, Nagios, BigPanda, PagerDuty)
- Excellent problem-solving and troubleshooting skills
- Process-oriented with great documentation skills (Confluence)
- Experience with automation of business continuity/disaster recovery
- Participate in an on-call rotation as needed
Desired Qualifications
- Financial markets experience
- Experience with open-source technologies and cloud services (AWS/Azure)
- Experience with Rundeck and/or Cisco Tidal Enterprise Scheduler
- Experience with BigPanda and PagerDuty
- Familiarity with AI-assisted operations - including workflow automation, AI-powered alerting and event correlation, and the use of AI tools to reduce operational toil
- Demonstrated curiosity about applying AI to real operational problems
- Experience in financial markets operations and/or FIX Protocol
- Training and mentorship available on the platform side
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