Senior Manager, Site Reliability Engineering
HybridMississauga, Ontario, Canada
Job Summary
Create and manage DevOps pipelines for application deployment while diagnosing complex runtime errors, connectivity issues, and performance bottlenecks in containerized environments. Lead root-cause analysis for production alerts, implement permanent fixes, and validate automated deployments across staging and production. Automate routine health checks, log rotation, and recovery procedures using Bash and Python, and configure dashboards to detect anomalies before they impact users. Manage change records and disaster recovery environments, ensuring seamless operations for mission-critical financial services solutions powering over 7,000 customers globally.
Required Qualifications
- Proven experience in application support, production support, or systems engineering
- Hands-on experience troubleshooting applications running in Docker and Kubernetes
- Proficiency in Bash and Python to automate troubleshooting and support workflows
- Ability to troubleshoot java based applications, keystore, heap settings, and tuning
- Strong skills using log aggregation tools like Grafana/Loki
- Confident navigating Linux environments, checking system logs, and analyzing network traffic
- Ability to understand, diagnose, and fix system level issues
- Ability to understand, improve, and manage DR environments and failovers
Desired Qualifications
- Experience using tools like Jenkins, GitHub CI, or ArgoCD to deploy applications
- Oracle DB queries (updates, inserts, selects, deletes)
- Experience supporting applications hosted on Azure, AWS, or GCP
- Technical Experience with: YAML, XML, AKS, Flux, Ansible, Azure CI/CD, Github, Kafka, ElasticSearch/OpenSearch, IBM MQ, DNS, Networking, Oracle DB, Redhat AMQ, Grafana and observability
- Understanding of NACHA and different payment rails including real time payments
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