Senior Manager, Service Delivery - Education
$134,800–$188,360 year
RemoteUnited States
Job Summary
Lead, develop, and mentor Managers across technical, consulting, adoption, and service delivery functions. Own the strategy, performance, and scalability of onboarding, support, and engagement operations. Establish operational frameworks, governance models, and KPIs to ensure consistency and efficiency at scale. Serve as the executive escalation point for complex customer and operational issues. Define and evolve service delivery processes, workflows, and standards. Oversee capacity planning, workforce strategy, and service pipeline management. Partner with senior leaders in Sales, Customer Success, Product, Engineering, and Delivery to influence strategy. Drive the launch, adoption, and scaling of new Amplified services programs. Identify opportunities for innovation, automation, and continuous improvement. Contribute to budgeting, forecasting, and resource planning. Champion the organization's vision of becoming an AI-fluent leader by modeling curiosity and fostering responsible AI adoption across teams.
Required Qualifications
- Bachelor's degree
- 10+ years' experience delivering technical solutions including planning, development, implementation, and support
- 14+ years' equivalent experience
- 5+ years of people leadership experience, including managing Managers or multiple teams
- Demonstrated success leading large-scale, customer-facing or service delivery organizations
- Strong strategic thinking with the ability to translate business goals into operational execution
- Deep understanding of service delivery, onboarding, and support models at scale
- Ability to lead through complexity, influence across organizations, and drive alignment at senior levels
- Strong technical acumen with the ability to guide resolution of highly complex issues
- Strong financial, analytical, and decision-making skills
- Excellent executive communication and stakeholder management skills
Desired Qualifications
- Experience with cloud-based platforms, SaaS, or IT services, a plus
- MBA or advanced degree in relevant field (Strategy, Leadership, Education Technology), a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.