Senior Manager, Scaling Operations

Senior Manager Scaling Operations at Duolingo leading the contingent workforce and vendor procurement functions. Owns strategy, centralized operations, contractor management, and AI-assisted workflows; builds self-service tooling to automate staffing and task routing; drives workforce planning in collaboration with Learning & Curriculum, Product, Engineering, Finance, and Legal; manages a team of program managers and partners with cross-functional teams to scale processes from 0→1 to durable, instrumented systems. Based in Pittsburgh, PA or New York City, NY. Responsibilities emphasize defining success, roadmaps, and scalable operations that improve quality and efficiency for contractor-heavy workflows; implementing QC/feedback loops; and partnering with engineering on internal tooling and operating systems. Requirements include people management, program management, collaboration skills, tooling strategy, and strong communication in English. Salary range posted with base and equity context; location-based on-site roles in Pittsburgh, PA or NYC, NY.