Senior Manager, Sales Operations
HybridBridgewater, New Jersey, United States
Job Summary
Drive operational excellence across Cosette's commercial sales organization by delivering systems, analytics, processes, and support that enable field teams to execute effectively. Lead critical commercial operations including field reporting, incentive compensation administration, targeting and segmentation, territory alignment, field CRM support, sales meeting planning, and field communication. Develop scalable processes to improve operational effectiveness, partner with leadership to identify productivity opportunities, and establish standardized operating procedures for commercial planning. Manage external vendors, lead cross-functional projects from planning through implementation, and ensure data quality across commercial platforms. Deliver timely, accurate reporting supporting executive decision-making while continuously improving field execution and operational efficiency. This role serves as a strategic partner to Sales Leadership, Marketing, Finance, HR, and Commercial Analytics.
Required Qualifications
- Bachelor's degree
- 7+ years of pharmaceutical, biotechnology, or healthcare commercial experience
- 3+ years of experience in Sales Operations, Commercial Operations, Business Analytics, or Field Force Effectiveness
- Demonstrated experience supporting pharmaceutical sales and / or marketing organizations
- Strong understanding of pharmaceutical commercial operations and sales organization structures
- Experience with CRM, data, incentive compensation platforms, and commercial reporting tools
- Knowledge of pharmaceutical promotional compliance and regulated commercial environments
- Continuous improvement mindset with strong attention to detail
- Ability to influence cross-functional stakeholders without direct authority
- This role will follow a hybrid work schedule, requiring three (3) onsite days per week at our Bridgewater, NJ office
Desired Qualifications
- MBA or advanced business degree
- Experience supporting specialty pharmaceutical, oncology, hospital, rare disease, or other complex therapeutic markets
- Experience administering incentive compensation programs
- Experience with customer targeting, segmentation, and territory alignment
- Experience supporting National Sales Meetings and commercial planning processes
- Experience partnering across Sales, Marketing, Finance, HR, IT, and Executive Leadership
- Advanced Excel, Power BI, Tableau, or similar analytics platforms
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