Senior Manager, Retail Technology
HybridAustin, Texas, United States
Job Summary
Lead and grow a blended team of ~5 FTEs and 15+ contractors across retail application domains including e-commerce, POS, and inventory management. Own the technical roadmap for assigned retail applications, balancing new feature delivery, platform modernization, and technical debt reduction while driving engineering practices like CI/CD, automated testing, and observability. Partner with Product, Merchandising, and Architecture to ensure retail platforms scale for peak seasonal demand, ensuring application performance and availability during high-traffic events. Manage staffing-partner and SaaS vendor relationships, oversee capacity planning and budget input, and champion security and compliance requirements relevant to retail systems. Participate in on-call/escalation leadership for production incidents affecting retail operations.
Required Qualifications
- Bachelor's degree or equivalent experience
- Computer Science, Engineering, Information Systems, or Business area of study
- 6 years of experience
- 3 years in a managerial role
- Proven experience delivering retail, e-commerce, or omnichannel applications at scale
- Strong background in modern software architecture: microservices, APIs/integration patterns, cloud-native design (Azure)
- Experience managing engineering teams through full SDLC: planning, development, QA, deployment, and support
- Familiarity with retail-specific systems such as POS, OMS, WMS, inventory management, or payment processing
- Track record of managing production systems with high availability requirements, including incident response and root-cause analysis
- Strong stakeholder management skills — able to translate between technical and business audiences (Product, Merchandising, Store Ops, Finance)
- Experience with Agile/Scrum delivery models
- Demonstrated experience managing blended teams of FTEs and contractors/staff-augmentation resources at scale (10+ contractors), including staffing-partner relationships, SOW oversight, and performance management of contracted staff
- 4 days onsite (Monday - Thursday)
- Location: Boca Raton, FL 33496 or Austin, TX 78729
Desired Qualifications
- Experience with Microsoft/Azure ecosystem: Azure DevOps, Entra ID, Azure Key Vault, Azure Files, or similar Azure-native services
- Experience with retail peak-season readiness planning (Black Friday/Cyber Monday-scale traffic)
- Exposure to PCI-DSS compliance requirements for payment-processing systems
- Experience with legacy system modernization or platform migrations in a retail environment
- Familiarity with observability/monitoring tooling (Dynatrace, Splunk, Azure Monitor, or similar)
- Experience partnering with central architecture/platform teams to align enterprise standards ('paved roads') rather than bespoke solutions
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