Senior Manager, Retail Operations
$96,000–$120,000 year
HybridAnaheim, California, United States
Job Summary
Develop, implement, and enforce standardized operating procedures to ensure consistent store operations across locations. Lead initiatives to optimize inventory management, minimize shrinkage, and ensure stock availability. Oversee safety programs, conduct regular facility inspections and audits, and manage maintenance, repairs, and vendor relationships for retail facilities. Utilize key performance indicators and operational metrics to monitor store performance, identify trends, and provide actionable recommendations to improve profitability. Develop and deliver comprehensive training programs on safety, facilities management, and operational procedures while coaching store managers and associates. Lead projects related to store openings, renovations, and closures, ensuring successful execution within established timelines and budgets. Partner with Field Leadership, Human Resources, and the Company President to align operational strategies with overall business objectives.
Required Qualifications
- Bachelor's degree in Business Administration, Operations Management, or a related field (equivalent experience may be considered)
- 5+ years of proven success in multi-unit retail operations, including safety and facilities management, inventory control, and process improvement
- Strong proficiency in project management methodologies, tools, and execution
- Hands-on experience with retail systems, including inventory management, POS, and operational software
- Comprehensive understanding of CAL-OSHA/OSHA standards and safety regulations
- Must regularly visit store locations and travel consistently to all stores to provide operational support, oversee projects, and ensure compliance with safety and company standards
- Proven ability to collaborate effectively with Field Leadership, Human Resources, and senior executives, including the Company President, to drive alignment and achieve organizational goals
- Ability to successfully pass a background check post-offer acceptance
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