Senior Manager - Regional Collection Manager, Recoveries North

Manage portfolio resolution, norm rollback, and absolute recovery metrics for Recoveries North through a team of agency managers and collection vendors. Devise vendor allocation strategies, ensure adequate legal interventions, and conduct regular performance reviews with vendors and area collection managers. Execute field visits on critical accounts, document interactions in Collect24, and raise red flags for portfolio deterioration or fraud per compliance guidelines. Enforce settlement waivers, adhere to SVCL guidelines, and close customer complaints within timeframes while maintaining process hygiene. Collaborate with partner bank branches on Banca delinquencies and evaluate market expansion based on sales growth plans.