Senior Manager Project Delivery LTD
Hybrid · Portland, Oregon, United States
Job Summary
Own end-to-end delivery of a defined transformation project (e.g., AI-enabled customer service, process redesign, or tool implementation). Establish and manage detailed project plans incorporating both business and technical activities (milestones, dependencies, critical path, change management). Drive execution across cross-functional teams (Global Digital, Consumer Service, Ops, Tech, etc.). Ensure clarity of scope, priorities, and success criteria. Run project cadence (weekly check-ins, milestone reviews). Manage RAID (risks, assumptions, issues, dependencies) with clear mitigation actions. Escalate risks and decisions with clear recommendations when needed. Maintain decision logs and ensure alignment across stakeholders. Serve as the primary point of contact for all project stakeholders. Align teams on timelines, roles/responsibilities, and deliverables. Facilitate working sessions and decision forums to drive progress. Partner with Process & Change lead to ensure process design is complete and validated; documentation and training are ready for rollout; readiness milestones are met before launch. Must be able to flex schedule for early morning calls (7am-9am PT) and collaboration with Europe. Education and experience emphasize a Bachelor’s degree and 7-10+ years in project management or digital delivery, with preference for eCommerce/digital product environments and strong executive stakeholder management and agile/hybrid delivery experience.
Required Qualifications
- Bachelor’s degree in Business, Engineering, Information Systems, or related field
- 7-10+ years of experience in project/program management or digital delivery
- Proven success delivering complex, cross-functional initiatives with multiple stakeholders
- Experience working in eCommerce, digital product, or customer experience environments preferred
- Demonstrated experience in executive stakeholder management and reporting
- Experience operating in agile or hybrid delivery models
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