Senior Manager Professional Services
On-siteMumbai, Maharashtra, India
Job Summary
Lead and scale a team of project managers delivering high-quality, customized content solutions for B2B clients while ensuring seamless execution and client satisfaction. Oversee end-to-end project delivery, standardize frameworks and tools, and act as the escalation point for key engagements. Drive operational efficiency by streamlining workflows, implementing automation, and optimizing resource allocation across cross-functional teams. Define and track KPIs including delivery timelines, utilization, and CSAT to inform leadership decisions. Requires 8–12+ years of project management experience with 3–5+ years leading teams, based in Mumbai, India, with a salary range of $100,000–$150,000.
Required Qualifications
- 8–12+ years of experience in project/program management
- 3–5+ years of experience leading and managing teams
- Strong experience managing complex, client-facing projects
- Proven ability to drive operational efficiency and scale delivery functions
- Excellent stakeholder management and communication skills
- Experience with project management tools (e.g., Asana, Jira, Monday.com, Mavenlink, etc.)
- Experience in content, learning, or digital solutions industries
- Exposure to AI/automation in project delivery workflows
- PMP, Prince2, Agile, or similar certifications
- Experience working with global clients and distributed teams
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