Senior Manager, Product Operations
On-site · Atlanta, Georgia, United States
Job Summary
Senior Manager of Product Operations to lead a small, high-impact team that designs and scales internal tools, systems, and knowledge infrastructure at U.S. Soccer. Own and evolve internal tools (Jira, Airtable), oversee marketing platform integrations (Braze, Salesforce, composable CDP), partner with stakeholders to gather requirements and deliver practical, high-impact solutions, configure and implement workflows with engineers, manage intake and delivery prioritization, drive enterprise knowledge management practices, and create visibility into priorities and outcomes to align teams. The role emphasizes AI-enabled solutions, cross-functional collaboration, and operational efficiency through systems, automation, and documentation. Proficiency with Microsoft Office and strong communication skills are essential, alongside a foundational understanding of soccer and the ability to operate in a fast-paced environment.
Required Qualifications
- 5-8 years of professional experience supporting technology and data initiatives in rapidly growing organizations
- Deep expertise administering and configuring Airtable and JIRA
- Familiarity with system integrations, marketing technology, and data platforms
- Demonstrated ability to leverage AI tools to design or build custom internal solutions (e.g., workflows, knowledge access, automation)
- Proven track record managing and mentoring team members, with a focus on coaching and development
- Strong collaboration and relationship-building abilities across teams and functions
- History of improving operational efficiency through systems, automation, or workflow design
- Excellent written and verbal communication skills
- General knowledge of soccer
- Capable of working in fast-paced and demanding environments
- Must be able to connect “micro” details to the “macro” vision and mission
- Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook)
- Desired Qualifications
- Thrives on identifying and pursuing new and improved solutions with minimal direction — consistently spotting opportunities to optimize before being asked
- A background in, and passion for, soccer, sports and/or entertainment is preferred
- Ability to handle multiple projects, tasks, and priorities
- Bilingual (English and Spanish, preferred)
- Collaborative, team-player with a results-driven mindset
- Proven ability to set and deliver on clear, ambitious goals and to be accountable for results
- Creative thinker, self-starter with strong analytical skills
- Must be able to connect “micro” details to the “macro” vision and mission
- U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture, and an atmosphere for professional development.
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