Senior Manager, Product Management - CX

Job Summary

Required Qualifications

• •Extensive experience in product management
• •Proven track record (>3 years) of directly managing, coaching, and developing other product managers
• •10+ total years of experience in product management
• •Demonstrated ability to identify then execute product strategy end-to-end
• •Demonstrated ability to manage and execute organizational change
• •Success in scaling, taking businesses and products from 1 → N
• •Must be able to dive deep into all user personas within an organization
• •Must be able to teach other teammates these nuances effectively and efficiently
• •Must be able to effectively lead and coach others
• •Must be able to hold the team accountable to clear outcomes
• •Must be able to foster their career growth
• •Must be able to chart a path forward through rapid discovery
• •Must be able to turn complex technological shifts into clear, executable product roadmaps
• •Must be able to bridge the gap between deeply technical applied science/engineering teams and cross-functional partners like legal, privacy, and go-to-market
• •Must be able to regularly engage with customers
• •Must be able to translate their pain points into robust, scalable capabilities
• •Must be able to regularly present product vision, metrics, and strategy directly to executive leadership
• •Must be able to shape the go-forward plan on how/where to integrate these new platforms/apps
• •Must be able to relentlessly drive execution
• •Must be able to have deep experience working across organizations to achieve goals and product success
• •Must be able to serve as the product sponsor for our most important brands
• •Must be able to turn friction into the insight this team has historically used to build its best products
• •Must be able to treat AI tools as the default way you move from idea to working artifact
• •Must be able to prototype in code rather than mocking up in Figma when a working version answers the question faster
• •Must be able to use AI to synthesize user research or generate test cases
• •Must be able to know when an AI-generated first pass is good enough to ship and when it needs a human rewrite
• •Must be able to direct and evaluate AI output critically rather than accepting it at face value
• •Must be able to respect others
• •Must be able to work with a diverse range of influential brands
• •Must be able to serve as the product sponsor for our most important brands
• •Must be able to turn friction into the insight this team has historically used to build its best products
• •Must be able to treat AI tools as the default way you move from idea to working artifact
• •Must be able to prototype in code rather than mocking up in Figma when a working version answers the question faster
• •Must be able to use AI to synthesize user research or generate test cases
• •Must be able to know when an AI-generated first pass is good enough to ship and when it needs a human rewrite
• •Must be able to direct and evaluate AI output critically rather than accepting it at face value
• •Must be able to respect others
• •Must be able to work with a diverse range of influential brands
• •Must be able to serve as the product sponsor for our most important brands
• •Must be able to turn friction into the insight this team has historically used to build its best products
• •Must be able to treat AI tools as the default way you move from idea to working artifact
• •Must be able to prototype in code rather than mocking up in Figma when a working version answers the question faster
• •Must be able to use AI to synthesize user research or generate test cases
• •Must be able to know when an AI-generated first pass is good enough to ship and when it needs a human rewrite
• •Must be able to direct and evaluate AI output critically rather than accepting it at face value
• •Must be able to respect others
• •Must be able to work with a diverse range of influential brands
• •Must be able to serve as the product sponsor for our most important brands
• •Must be able to turn friction into the insight this team has historically used to build its best products
• •Must be able to treat AI tools as the default way you move from idea to working artifact
• •Must be able to prototype in code rather than mocking up in Figma when a working version answers the question faster
• •Must be able to use AI to synthesize user research or generate test cases
• •Must be able to know when an AI-generated first pass is good enough to ship and when it needs a human rewrite
• •Must be able to direct and evaluate AI output critically rather than accepting it at face value
• •Must be able to respect others
• •Must be able to work with a diverse range of influential brands
• •Must be able to serve as the product sponsor for our most important brands
• •Must be able to turn friction into the insight this team has historically used to build its best products
• •Must be able to treat AI tools as the default way you move from idea to working artifact
• •Must be able to prototype in code rather than mocking up in Figma when a working version answers the question faster
• •Must be able to use AI to synthesize user research or generate test cases
• •Must be able to know when an AI-generated first pass is good enough to ship and when it needs a human rewrite
• •Must be able to direct and evaluate AI output critically rather than accepting it at face value
• •Must be able to respect others
• •Must be able to work with a diverse range of influential brands
• •Must be able to serve as the product sponsor for our most important brands
• •Must be able to turn friction into the insight this team has historically used to build its best products
• •Must be able to treat AI tools as the default way you move from idea to working artifact
• •Must be able to prototype in code rather than mocking up in Figma when a working version answers the question faster
• •Must be able to use AI to synthesize user research or generate test cases
• •Must be able to know when an AI-generated first pass is good enough to ship and when it needs a human rewrite
• •Must be able to direct and evaluate AI output critically rather than accepting it at face value
• •Must be able to respect others
• •Must be able to work with a diverse range of influential brands
• •Must be able to serve as the product sponsor for our most important brands
• •Must be able to turn friction into the insight this team has historically used to build its best products
• •Must be able to treat AI tools as the default way you move from idea to working artifact
• •Must be able to prototype in code rather than mocking up in Figma when a working version answers the question faster
• •Must be able to use AI to synthesize user research or generate test cases
• •Must be able to know when an AI-generated first pass is good enough to ship and when it needs a human rewrite
• •Must be able to direct and evaluate AI output critically rather than accepting it at face value
• •Must be able to respect others
• •Must be able to work with a diverse range of influential brands
• •Must be able to serve as the product sponsor for our most important brands
• •Must be able to turn friction into the insight this team has historically used to build its best products
• •Must be able to treat AI tools as the default way you move from idea to working artifact
• •Must be able to prototype in code rather than mocking up in Figma when a working version answers the question faster
• •Must be able to use AI to synthesize user research or generate test cases
• •Must be able to know when an AI-generated first pass is good enough to ship and when it needs a human rewrite
• •Must be able to direct and evaluate AI output critically rather than accepting it at face value
• •Must be able to respect others
• •Must be able to work with a diverse range of influential brands
• •Must be able to serve as the product sponsor for our most important brands
• •Must be able to turn friction into the insight this team has historically used to build its best products
• •Must be able to treat AI tools as the default way you move from idea to working artifact
• •Must be able to prototype in code rather than mocking up in Figma when a working version answers the question faster
• •Must be able to use AI to synthesize user research or generate test cases
• •Must be able to know when an AI-generated first pass is good enough to ship and when it needs a human rewrite
• •Must be able to direct and evaluate AI output critically rather than accepting it at face value
• •Must be able to respect others
• •Must be able to work with a diverse range of influential brands
• •Must be able to serve as the product sponsor for our most important brands
• •Must be able to turn friction into the insight this team has historically used to build its best products
• •Must be able to treat AI tools as the default way you move from idea to working artifact
• •Must be able to prototype in code rather than mocking up in Figma when a working version answers the question faster
• •Must be able to use AI to synthesize user research or generate test cases
• •Must be able to know when an AI-generated first pass is good enough to ship and when it needs a human rewrite
• •Must be able to direct and evaluate AI output critically rather than accepting it at face value
• •Must be able to respect others
• •Must be able to work with a diverse range of influential brands
• •Must be able to serve as the product sponsor for our most important brands
• •Must be able to turn friction into the insight this team has historically used to build its best products
• •Must be able to treat AI tools as the default way you move from idea to working artifact
• •Must be able to prototype in code rather than mocking up in Figma when a working version answers the question faster
• •Must be able to use AI to synthesize user research or generate test cases
• •Must be able to know when an AI-generated first pass is good enough to ship and when it needs a human rewrite
• •Must be able to direct and evaluate AI output critically rather than accepting it at face value
• •Must be able to respect others
• •Must be able to work with a diverse range of influential brands
• •Must be able to serve as the product sponsor for our most important brands
• •Must be able to turn friction into the insight this team has historically used to build its best products
• •Must be able to treat AI tools as the default way you move from idea to working artifact
• •Must be able to prototype in code rather than mocking up in Figma when a working version answers the question faster
• •Must be able to use AI to synthesize user research or generate test cases
• •Must be able to know when an AI-generated first pass is good enough to ship and when it needs a human rewrite
• •Must be able to direct and evaluate AI output critically rather than accepting it at face value
• •Must be able to respect others
• •Must be able to work with a diverse range of influential brands
• •Must be able to serve as the product sponsor for our most important brands
• •Must be able to turn friction into the insight this team has historically used to build its best products
• •Must be able to treat AI tools as the default way you move from idea to working artifact
• •Must be able to prototype in code rather than mocking up in Figma when a working version answers the question faster
• •Must be able to use AI to synthesize user research or generate test cases
• •Must be able to know when an AI-generated first pass is good enough to ship and when it needs a human rewrite
• •Must be able to direct and evaluate AI output critically rather than accepting it at face value
• •Must be able to respect others
• •Must be able to work with a diverse range of influential brands
• •Must be able to serve as the product sponsor for our most important brands
• •Must be able to turn friction into the insight this team has historically used to build its best products
• •Must be able to treat AI tools as the default way you move from idea to working artifact
• •Must be able to prototype in code rather than mocking up in Figma when a working version answers the question faster
• •Must be able to use AI to synthesize user research or generate test cases
• •Must be able to know when an AI-generated first pass is good enough to ship and when it needs a human rewrite
• •Must be able to direct and evaluate AI output critically rather than accepting it at face value
• •Must be able to respect others
• •Must be able to work with a diverse range of influential brands
• •Must be able to serve as the product sponsor for our most important brands
• •Must be able to turn friction into the insight this team has historically used to build its best products
• •Must be able to treat AI tools as the default way you move from idea to working artifact
• •Must be able to prototype in code rather than mocking up in Figma when a working version answers the question faster
• •Must be able to use AI to synthesize user research or generate test cases
• •Must be able to know when an AI-generated first pass is good enough to ship and when it needs a human rewrite
• •Must be able to direct and evaluate AI output critically rather than accepting it at face value
• •Must be able to respect others
• •Must be able to work with a diverse range of influential brands
• •Must be able to serve as the product sponsor for our most important brands
• •Must be able to turn friction into the insight this team has historically used to build its best products
• •Must be able to treat AI tools as the default way you move from idea to working artifact
• •Must be able to prototype in code rather than mocking up in Figma when a working version answers the question faster
• •Must be able to use AI to synthesize user research or generate test cases
• •Must be able to know when an AI-generated first pass is good enough to ship and when it needs a human rewrite
• •Must be able to direct and evaluate AI output critically rather than accepting it at face value
• •Must be able to respect others
• •Must be able to work with a diverse range of influential brands
• •Must be able to serve as the product sponsor for our most important brands
• •Must be able to turn friction into the insight this team has historically used to build its best products
• •Must be able to treat AI tools as the default way you move from idea to working artifact
• •Must be able to prototype in code rather than mocking up in Figma when a working version answers the question faster
• •Must be able to use AI to synthesize user research or generate test cases
• •Must be able to know when an AI-generated first pass is good enough to ship and when it needs a human rewrite
• •Must be able to direct and evaluate AI output critically rather than accepting it at face value
• •Must be able to respect others
• •Must be able to work with a diverse range of influential brands
• •Must be able to serve as the product sponsor for our most important brands
• •Must be able to turn friction into the insight this team has historically used to build its best products
• •Must be able to treat AI tools as the default way you move from idea to working artifact
• •Must be able to prototype in code rather than mocking up in Figma when a working version answers the question faster
• •Must be able to use AI to synthesize user research or generate test cases
• •Must be able to know when an AI-generated first pass is good enough to ship and when it needs a human rewrite
• •Must be able to direct and evaluate AI output critically rather than accepting it at face value
• •Must be able to respect others
• •Must be able to work with a diverse range of influential brands
• •Must be able to serve as the product sponsor for our most important brands
• •Must be able to turn friction into the insight this team has historically used to build its best products
• •Must be able to treat AI tools as the default way you move from idea to working artifact
• •Must be able to prototype in code rather than mocking up in Figma when a working version answers the question faster
• •Must be able to use AI to synthesize user research or generate test cases
• •Must be able to know when an AI-generated first pass is good enough to ship and when it needs a human rewrite
• •Must be able to direct and evaluate AI output critically rather than accepting it at face value
• •Must be able to respect others
• •Must be able to work with a diverse range of influential brands
• •Must be able to serve as the product sponsor for our most important brands
• •Must be able to turn friction into the insight this team has historically used to build its best products
• •Must be able to treat AI tools as the default way you move from idea to working artifact
• •Must be able to prototype in code rather than mocking up in Figma when a working version answers the question faster
• •Must be able to use AI to synthesize user research or generate test cases
• •Must be able to know when an AI-generated first pass is good enough to ship and when it needs a human rewrite
• •Must be able to direct and evaluate AI output critically rather than accepting it at face value
• •Must be able to respect others
• •Must be able to work with a diverse range of influential brands
• •Must be able to serve as the product sponsor for our most important brands
• •Must be able to turn friction into the insight this team has historically used to build its best products
• •Must be able to treat AI tools as the default way you move from idea to working artifact
• •Must be able to prototype in code rather than mocking up in Figma when a working version answers the question faster
• •Must be able to use AI to synthesize user research or generate test cases