Senior Manager, Product Management - Customer Experience Quill

Develop and communicate a clear product strategy and roadmap aligned with company vision, tailoring website experiences for different customer segments to reduce friction in key engagement moments. Own performance outcomes for customer engagement, retention, and loyalty initiatives by leveraging analytics and customer insights to prioritize investments and optimize experiences. Implement A/B testing and optimization techniques to increase user satisfaction, while collaborating with UX/UI designers, developers, and cross-functional teams to deliver high-quality products on time and within budget. Identify emerging trends and manage product launches with effective go-to-market strategies. This role leads the strategy for digital experiences driving repeat purchases and long-term customer value across Quill.com, partnering closely with Marketing, Analytics, and Technology teams.