Senior Manager, Process Redesign & Modernization
On-site · Toronto, Ontario, Canada
Job Summary
Lead end-to-end process redesign and modernization initiatives across Scotia Wealth Management by identifying opportunities through data analysis and root-cause assessment, delivering strategic target-state designs, and driving improvements in efficiency, scalability, and client/employee experience. Collaborate with businesses and control/support partners to execute cross-functional process enhancements, oversee project management documentation, and guide training efforts while ensuring regulatory compliance and governance.
Required Qualifications
- University degree in Business, Finance, Economics, Operations Management, or a related discipline (MBA or relevant postgraduate education is an asset)
- 5+ years of relevant experience in financial services, wealth management, or banking operations, with exposure to large-scale transformation, process improvement, or strategic initiatives
- Strong understanding of wealth management operating environments, including regulatory and compliance requirements (e.g., KYC, AML, suitability)
- Demonstrated ability to lead cross-functional teams and manage stakeholder relationships
- Hands-on experience with process design, re-engineering, or continuous improvement methodologies (e.g., Lean, Six Sigma, journey mapping, target operating model design)
- Proficiency in Microsoft Office tools (Excel, PowerPoint, Visio) with ability to build data-driven analyses and dashboards
- Strong analytical and problem-solving skills with experience leveraging operational data and performance metrics
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