Senior Manager, PR & Communications
$120,000–$145,000 year
On-siteSan Francisco, California, United States
Job Summary
Lead Flexport's PR strategy end-to-end by managing proactive media pitching, rapid response, and press releases while defining the company's narrative across global trade, AI innovation, and supply chain shifts. Own customer communications outside transactional workflows, developing frameworks for service updates and policy changes in partnership with Product Marketing and Customer Success. Build and execute a thought leadership program positioning senior leaders as industry voices, staff spokespeople for interviews, and leverage AI tools to automate workflows and drive efficiency across content production and media monitoring.
Required Qualifications
- 7+ years of experience spanning PR and communications
- A mix of agency and in-house experience
- Proven media relationships and a track record of landing meaningful coverage in top-tier business, trade, and technology outlets
- Experience as a communications partner to senior executives
- Experience prepping leaders for interviews
- Experience developing thought leadership platforms
- Experience translating a leader's vision into a public narrative
- Strong editorial instincts
- The ability to build a content program from strategy through execution
- The ability to write
- The ability to build systems that scale content without sacrificing quality
- Experience owning customer communications in a B2B environment
- Experience handling complex or sensitive moments like service changes, pricing updates, or industry disruptions
- The ability to move fast
- The ability to manage multiple workstreams at once
- The ability to exercise excellent judgment about what to say, when to say it, and how
- Familiarity with the logistics, supply chain, or trade industry
- Deep B2B or tech experience
- Active use of AI tools to drive efficiencies across content production, media monitoring, research, and workflow automation
Desired Qualifications
- Experience in a B2B environment, particularly during complex or sensitive moments like service changes, pricing updates, or industry disruptions
- Familiarity with the logistics, supply chain, or trade industry
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