Senior Manager, PR & Communications
$120,000–$145,000 year
On-siteNew York City, New York, United States
Job Summary
Manage end-to-end PR strategy including proactive media pitching, press releases, and rapid response to supply chain disruptions. Define Flexport's narrative across blog, social channels, and owned media while building relationships with top-tier logistics and technology reporters. Own customer-facing communications for service updates and policy changes, developing frameworks to ensure timely, accurate messaging during high-stakes moments. Staff and prep executives for interviews and panels, leveraging AI tools to automate workflows and enhance content production efficiency. Partner with Product Marketing and Customer Success to align content with campaign objectives and pipeline goals.
Required Qualifications
- 7+ years of experience spanning PR and communications
- A mix of agency and in-house experience
- Proven media relationships and a track record of landing meaningful coverage in top-tier business, trade, and technology outlets
- Experience as a communications partner to senior executives
- Experience prepping leaders for interviews
- Experience developing thought leadership platforms
- Experience translating a leader's vision into a public narrative
- Strong editorial instincts
- The ability to build a content program from strategy through execution
- The ability to write
- The ability to build systems that scale content without sacrificing quality
- Experience owning customer communications in a B2B environment
- Experience handling complex or sensitive moments like service changes, pricing updates, or industry disruptions
- The ability to move fast
- The ability to manage multiple workstreams at once
- The ability to exercise excellent judgment about what to say, when to say it, and how
- Familiarity with the logistics, supply chain, or trade industry
- Deep B2B or tech experience
- Active use of AI tools to drive efficiencies across content production, media monitoring, research, and workflow automation
Desired Qualifications
- Experience in a B2B environment, particularly during complex or sensitive moments like service changes, pricing updates, or industry disruptions
- Familiarity with the logistics, supply chain, or trade industry
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