Senior Manager, PR & Communications
$105,000–$130,000 year
On-siteChicago, Illinois, United States
Job Summary
Lead PR and communications strategy by managing end-to-end media relations, crafting pitches for top-tier outlets, and developing a thought leadership program for senior executives. Own the company narrative across press, social, and owned channels while building deep relationships with key reporters covering logistics, trade, and technology. Manage customer-facing communications to ensure clear, consistent messaging during high-stakes moments like service disruptions or policy shifts, partnering with Product Marketing and Customer Success to align content with business objectives. Leverage AI tools to automate workflows and increase team efficiency, monitoring the news cycle to insert Flexport into breaking industry stories.
Required Qualifications
- 7+ years of experience spanning PR and communications
- A mix of agency and in-house experience
- Proven media relationships and a track record of landing meaningful coverage in top-tier business, trade, and technology outlets
- Experience as a communications partner to senior executives
- Experience prepping leaders for interviews
- Experience developing thought leadership platforms
- Experience translating a leader's vision into a public narrative
- Strong editorial instincts
- The ability to build a content program from strategy through execution
- The ability to write
- The ability to build systems that scale content without sacrificing quality
- Experience owning customer communications in a B2B environment
- Experience managing complex or sensitive moments like service changes, pricing updates, or industry disruptions
- The ability to move fast
- The ability to manage multiple workstreams at once
- The ability to exercise excellent judgment about what to say, when to say it, and how
- Familiarity with the logistics, supply chain, or trade industry
- Deep B2B or tech experience
- Active use of AI tools to drive efficiencies across content production, media monitoring, research, and workflow automation
Desired Qualifications
- Experience in a B2B environment, particularly during complex or sensitive moments like service changes, pricing updates, or industry disruptions
- Familiarity with the logistics, supply chain, or trade industry
- A fast learner with deep B2B or tech experience
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