Senior Manager, Portfolio & Delivery
$125,000–$155,000 year
On-siteToronto, Ontario, Canada
Job Summary
Execute IT, business process, and platform change programs defined by Global IT across CRM, finance, HR, service delivery, and data & AI initiatives. Maintain the delivery portfolio, run governance including stage gates and change control, and manage the integrated roadmap with clear scope, dependencies, and risk visibility. Lead a team of Project Managers, allocate resources across overlapping initiatives, and coordinate with internal teams, outsource partners, and third-party implementation providers. Present trade-off options and recommendations to the VP, Enterprise Architecture when priorities cannot be reconciled. Provide accurate, timely reporting on progress, spend, and benefits realization to leadership forums.
Required Qualifications
- A track record of running several overlapping, interdependent projects or programs at once without losing control of scope, schedule or quality
- Excellent reporting discipline — clear, accurate, decision-ready reporting, and an honest account of status rather than an optimistic one
- Strong risk, issue and dependency management, particularly where risks sit between projects rather than within one
- Experience leading project managers directly while also getting delivery from designated resources who report elsewhere — in the business, in other technology teams, or with an outsource partner
- Familiarity with one or more major enterprise platforms — CRM, finance or ERP, HR, professional services automation, or data and analytics — enough to challenge plans and estimates credibly
- Clear written and verbal communication, able to make complex change understandable to a leadership audience
- Bachelor's degree in business, technology, finance or a related discipline, or equivalent practical experience
Desired Qualifications
- Experience in commercial real estate or another professional services environment with a partner or principal-led culture
- Commercial and financial confidence — budget management, forecasting and benefits tracking
- Comfortable adapting the delivery approach to the problem, whether structured, agile or a mix of the two
- Experience working across a North American and international footprint, including multi-currency and multi-entity considerations
- Familiarity with an outsourced or managed service delivery model and the governance it requires
- Exposure to control and compliance environments such as SOX readiness, ISO standards or privacy legislation
- Working knowledge of AI and automation and how they are practically applied to business process improvement
- Bilingual English and French
- A program, project or portfolio management certification (PMP, PgMP, MSP, PRINCE2 or SAFe)
- a change management certification such as Prosci
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