Senior Manager, Performance Strategy & Governance (SSC)
HybridTaguig, Metro Manila, Philippines
Job Summary
Design, standardize, and continuously improve KPI and SLA frameworks across P2P, O2C, and R2R processes to establish clear metric definitions and governance. Establish and maintain robust performance datasets as the single source of truth, reconciling data across ERP systems and BI tools to monitor SLA adherence and cycle-time trends. Partner with Data Analytics and Finance Systems teams to design dashboards that translate complex datasets into actionable insights for senior stakeholders. Embed performance-driven decision-making by challenging assumptions, quantifying automation impact, and acting as a thought partner on performance optimization. Requires 5–8 years in FP&A or performance management with proficiency in SQL, Python, and BI tools, plus AI fluency. Reports to the Senior Director, Finance Business Services within the Philippines-based Shared Service Centre.
Required Qualifications
- 5–8 years in FP&A, or performance management
- Experience in high-volume, multi-country environments
- Proficiency in Google Apps (GoogleSheets, GBQ)
- SQL or Python scripting
- BI tools (Looker, Tableau)
- Knowledge of SAP, Concur, and Ariba
- Detail-oriented with a strong focus on data accuracy
- Proactive approach to identifying issues and insights
- Demonstrated exposure to LLMs and Generative AI tools (e.g., Claude, N8N, Gemini, NotebookLM, Custom Copilots)
- Proven ability to leverage them for complex data analysis, workflow automation, and insightful reporting
Desired Qualifications
- Experience in high-volume, multi-country environments
- Experience in FP&A, or performance management
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