Senior Manager of Retail Operations
$83,200–$87,360 year
On-siteEverett, Washington, United States
Job Summary
Lead Guest Services, Memberships, Reservations, the Museum Store, and Divy's Grab and Go Café by providing day-to-day operational oversight and serving as Manager on Duty during weekends and assigned shifts. Develop and implement operational procedures, workflows, and service standards while ensuring compliance with museum policies, food safety requirements, and cash-handling procedures. Provide direct supervision, coaching, and performance management for assigned managers and staff, conducting regular one-on-one meetings and department check-ins. Drive revenue growth by executing strategies for earned revenue, memberships, and retail sales, while monitoring labor costs, inventory performance, and key financial indicators. Collaborate with the CFOO and leadership team to align priorities with organizational goals, prepare performance updates, and support cross-departmental planning. Work a flexible schedule including weekends, evenings, and holidays in Everett, reporting to the Chief Finance & Operations Officer.
Required Qualifications
- Exceptional organizational and time management skills with the ability to prioritize competing responsibilities
- Demonstrated success leading multiple departments in a fast-paced environment
- Strong financial acumen with experience managing budgets, labor, inventory, and operational metrics
- Proven ability to drive revenue growth and improve operational performance
- Excellent analytical and problem-solving skills
- Ability to communicate complex information clearly and effectively to staff, leadership, and stakeholders
- Strong leadership presence with the ability to positively motivate and develop others
- Ability to manage multiple projects simultaneously while maintaining attention to detail
- Commitment to fostering a workplace where collaboration, innovation, accountability, and positive attitudes are valued
- Demonstrated commitment to the mission and core values of Imagine Children's Museum
- Ability to work a flexible schedule, including weekends, evenings, holidays, and occasional extended hours
- Minimum of five (5) years of successful supervisory or management experience with progressive responsibility
- Demonstrated success driving revenue growth, improving operational performance, and leading high-performing teams
- Experience managing multiple operational departments within retail, hospitality, attractions, entertainment, museums, or similar guest-focused organizations
- Experience using point-of-sale systems and business reporting tools to analyze performance and support decision-making
- Regularly required to sit for long periods of time
- Occasionally lift and or move up to 25 pounds
- Regularly required to stand and walk for long periods of time
- Climb ladders and stairs
- Independent body mobility to access a standard office environment with shelves and drawers of varying heights
- Vision sufficient to read a computer screen, 12 point and finer printed text, and handwritten documents
- Manual dexterity to operate a computer keyboard on a daily basis
- Speak and hear sufficiently to communicate clearly in person, over the telephone, and in small groups
- Mental stamina for problem solving and dealing with stressful situations; prioritizing multiple tasks; interpreting and applying oral/written instructions
- Ability to bend, carry, reach to the side, front and overhead, push, pull, walk, stand, twist and squat, grab, squeeze
- Full-time position, onsite in Everett
- Candidates must be available to work a flexible schedule, including weekends, evenings, holidays, and occasional extended hours
Desired Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, Retail Management, Operations Management, or a related field preferred
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