Senior Manager of Product Management (Operations & Reliability - AI Firewalls)
$185,900–$300,675 year
On-siteSanta Clara, California, United States
Job Summary
Build and lead a high-performing Product Management team focused on Product Operations and Reliability. Own the product strategy for operational excellence, service quality, and reliability across the cloud-delivered security platform. Partner with Engineering and SRE teams to improve deployment pipelines, canary strategies, rollback mechanisms, and release processes. Drive initiatives to improve availability, resilience, and efficiency while meeting and exceeding the 99.99% SLA commitments. Define operational runbooks, proactive monitoring, intelligent alerting, and automated diagnostics to reduce customer impact. Lead cross-functional efforts to improve product quality and reduce operational toil through data-driven prioritization. Define and track operational KPIs, reliability metrics, and incident trends to continuously improve service health. Champion a culture of operational excellence, accountability, and continuous improvement across the organization.
Required Qualifications
- BS/MS in Engineering or Computer Science or equivalent military experience
- 6+ years of product management experience
- Proven experience leading Product Management teams for large-scale SaaS or cloud infrastructure products
- Strong understanding of cloud operations, distributed systems, reliability engineering, and modern DevOps practices
- Experience partnering with SRE, Engineering, Customer Support, and Operations organizations
- Demonstrated ability to use data and customer insights to drive product and operational improvements
- Exceptional cross-functional leadership, communication, and execution skills
- Mandatory experience using AI tools to augment product management work
Desired Qualifications
- Deep knowledge of release management, canary deployments, observability, monitoring, and incident management
- Passion for building products that are reliable, resilient, and delight customers through operational excellence
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