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Capital One1 week ago

Senior Manager Network Operations

$161,500–$202,800 year

On-site · Houston, Texas, United States or Richmond, Virginia, United States

Type
Full Time
Level
Senior Level
Education
High School Or Equivalent
Company size
Enterprise

Job Summary

Senior Manager Network Operations to lead a technical-writing and business-analyst team focused on standardizing, modernizing, and governing network program documentation. Drive governance, regulatory alignment, and high-quality documentation across the organization; orchestrate end-to-end documentation lifecycle; lead cross-functional collaboration with SMEs; champion automation and tooling to improve workflows and reduce redundancies; develop and enforce procedures and internal controls; lead release communications and stakeholder coordination; manage team performance and strategic direction.

Required Qualifications

  • High School Diploma, GED, or equivalent certification
  • At least 6 years of experience in payment network operations
  • At least 3 years of experience in process improvement or workflow optimization
  • At least 3 years of people leadership and performance management experience

Desired Qualifications

  • Bachelor's degree
  • Project Management Certification (PMP) or process improvement certifications (Lean, Six Sigma, or Agile)
  • Proven experience with modern documentation software and automation tools
  • Experience in payment network operations
  • Experience leading teams and driving process improvements
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$162k – $203k / yr

Senior Manager Network Operations · Capital One

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