Senior Manager Mobile Services (m/w/d)
On-siteBad Homburg vor der Höhe, Hesse, Germany
Job Summary
Lead and develop the global Mobile Services team within End User Services, defining and executing the Mobile Services strategy aligned with Fresenius business objectives. Drive service innovation, modernization, and continuous improvement initiatives across the mobile ecosystem while managing team performance, employee development, and succession planning. Own the global Mobile Services portfolio including smartphones, tablets, mobile applications, MDM/MAM solutions, AR/VR, and mobility-related initiatives. Monitor service performance, KPIs, SLAs, and customer satisfaction, overseeing incident, problem, change, and release management activities related to mobile services. Ensure compliance with corporate standards, regulatory requirements, IT security, and data protection policies. Communicate service roadmaps, risks, and opportunities to management and ensure successful execution of strategic programs and large-scale deployments.
Required Qualifications
- University degree in Information Technology, Business Information Systems, Engineering, or comparable qualification
- Minimum 5 years of leadership experience in Workplace Services, Mobility Services
- Proven experience leading international and virtual teams
- Strong knowledge of mobile technologies, device lifecycle management, Microsoft Intune, endpoint management, and modern workplace technologies
- Experience managing global suppliers and outsourced service providers
- Strong financial and budget management skills
- Experience working within highly regulated international environments
- Business fluent German and English (written and spoken) is mandatory
Desired Qualifications
- Strong customer and service orientation
- Ability to influence and lead in a global matrix organization
- Strategic and analytical mindset with strong execution capabilities
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