Senior Manager, Merchant Risk Operations, APAC
On-siteSingapore, Singapore
Job Summary
Lead APAC Merchant Risk Operations team for Payments, owning end-to-end operational performance including SLAs, quality metrics, and loss analysis. Oversee design and execution of merchant monitoring, investigation, and escalation workflows across the region while partnering with global legal, risk, and compliance to implement policy changes. Collaborate with Product and Engineering to evolve risk tooling, rules engines, and AI-driven workflows for higher accuracy and efficiency. Drive key performance metrics such as fraud and chargeback ratios to meet company OKRs and champion automation to reduce manual work while maintaining control standards. Manage stakeholder relationships with commercial, product, and risk teams to ensure alignment with enterprise risk appetite.
Required Qualifications
- 8+ years of experience in payments / fintech / acquiring
- at least 3+ years people management experiences
- Deep expertise in one or more of Merchant Risk
- credit and fraud risk ( reserves and exposure management)
- brand risk (AUP and compliance management)
- Proven track record managing senior ICs in multi‐location teams
- Demonstrated ability to operate fast in ambiguity, set clear priorities, and drive outcomes in a fast‐moving, high‐growth environment
- A strong desire to learn about new payment trends and technologies
- Bachelor's degree or equivalent practical experience
Desired Qualifications
- Strong analytical and data skills – comfortable using dashboards and data tools to diagnose issues, design experiments, and measure impact
- Experience building or scaling risk operations in a global fintech or top‐tier payments company
- Hands‐on experience partnering with Product/Engineering to design risk tooling or automation, including use of AI/ML/LLMs in operations
- Mandarin language proficiency
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