Senior Manager, Membership Services
On-siteNashville, Tennessee, United States
Job Summary
Oversee the Season Ticket Member platform by driving annual retention through year-round engagement strategies and executing renewal and relocation campaigns. Lead an elite team by recruiting, interviewing, training, and mentoring staff while developing individual goals and conducting regular one-on-ones to troubleshoot performance issues. Manage member events, gift planning, and customized programs to enhance the experience, while tracking renewals, feedback, and attendance in CRM to generate reports. Troubleshoot escalated communications from members and collaborate with Marketing, PR, Operations, and Finance to ensure departmental synergy. Assist in managing the overall Ticketing department budget and anticipate challenges to maintain high performance. Requires a Bachelor's degree, three years of sports business experience, and one year in people leadership.
Required Qualifications
- Bachelor's Degree in Business, Sports Management, Hospitality, or related field
- A minimum of three (3) years of relevant work experience, preferably in the areas of sports business sales, service, revenue generation, retention, etc.
- A minimum of one (1) year of experience in a people leadership role
- Strong leadership drive with a desire to lift, lead, and serve others
- Solid work ethic, team-oriented attitude, and enthusiastic about contributing to the success of the department and Club in a fast-paced environment
- A proven track record in relationship building with excellent interpersonal and communication skills
- Exceptional attention to detail, problem resolving ability, and ability to meet deadlines under pressure
- Ability to organize and delegate responsibilities of projects and tasks to ensure timely completion of all obligations
- Ability to work flexible hours including evenings, weekends, and holidays as necessary
Desired Qualifications
- Working knowledge of Salesforce and Archtics preferred
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