Senior Manager, Membership Services
On-siteNashville, Tennessee, United States
Job Summary
Senior Manager, Membership Services is responsible for driving season ticket retention through training and development of the team, creating accountability goals and metrics, and leading a best-in-class season ticket member engagement strategy. The role oversees the Season Ticket Member platform, plans and executes renewal and relocation campaigns to maximize retention and revenue, recruits and develops a high-performing Membership Services team, and manages member events, gifts, and customized programs to enhance member experience. It includes onboarding touchpoints, ongoing training in customer service and account management, and collaboration with Marketing, Public Relations, Operations, Finance, and other departments. The position also manages budgeting for the Ticketing department, tracks renewals and member data in CRM to generate reports, and supports escalations as needed. Desired qualifications include a bachelor’s degree, several years of relevant experience with leadership, strong relationship-building and communication skills, attention to detail, deadline discipline, flexibility in hours, and working knowledge of Salesforce and Archtics.
Required Qualifications
- Bachelor’s Degree in Business, Sports Management, Hospitality, or related field
- A minimum of three (3) years of relevant work experience, preferably in the areas of sports business sales, service, revenue generation, retention, etc.
- A minimum of one (1) year of experience in a people leadership role.
- Strong leadership drive with a desire to lift, lead, and serve others.
- Solid work ethic, team-oriented attitude, and enthusiastic about contributing to the success of the department and Club in a fast-paced environment.
- A proven track record in relationship building with excellent interpersonal and communication skills.
- Exceptional attention to detail, problem resolving ability, and ability to meet deadlines under pressure.
- Ability to organize and delegate responsibilities of projects and tasks to ensure timely completion of all obligations.
- Ability to work flexible hours including evenings, weekends, and holidays as necessary.
- Working knowledge of Salesforce and Archtics preferred.
Desired Qualifications
- Bachelor’s Degree in Business, Sports Management, Hospitality, or related field.
- A minimum of three (3) years of relevant work experience, preferably in the areas of sports business sales, service, revenue generation, retention, etc.
- A minimum of one (1) year of experience in a people leadership role.
- Strong leadership drive with a desire to lift, lead, and serve others.
- Solid work ethic, team-oriented attitude, and enthusiastic about contributing to the success of the department and Club in a fast-paced environment.
- A proven track record in relationship building with excellent interpersonal and communication skills.
- Exceptional attention to detail, problem resolving ability, and ability to meet deadlines under pressure.
- Ability to organize and delegate responsibilities of projects and tasks to ensure timely completion of all obligations.
- Ability to work flexible hours including evenings, weekends, and holidays as necessary.
- Working knowledge of Salesforce and Archtics preferred.
- PayType: Salary
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