Senior Manager, Medical Operations Excellence – Scientific Communications
On-siteHyderabad, Telangana, India
Job Summary
Lead global frameworks, training programs, and continuous improvement initiatives to advance scientific content development, publication excellence, and organizational capability. Support adherence to GPP, ICMJE, and internal SOPs while designing role-based learning pathways, workshops, and webinars for scientific communications staff. Develop capacity tracking models, resource planning tools, and operational reporting to inform business planning, alongside defining and tracking KPIs for content quality and process efficiency. Manage one direct report, coach team capabilities, and collaborate with global and local stakeholders to enable scalable, modular content strategies. Operate within a matrixed, global organization to foster a culture of continuous learning, quality, and compliance across scientific communications and medical content teams.
Required Qualifications
- Bachelor's degree in life sciences, business, operations, technology, healthcare administration, or a related field
- 10+ years of experience in scientific communications, medical operations, or medical affairs within pharma/biotech
- Proven leadership experience in content excellence, communication strategy, or capability building
- Demonstrated experience designing and delivering training programs and onboarding curricula
- Strong understanding of global publication standards (GPP, ICMJE, CONSORT, etc.), industry guidelines, and compliance and regulatory standards
- Experience of working within matrixed, global organizations
- Ability to define a strategic vision for content excellence and drive enterprise-wide initiatives that improve quality, consistency, efficiency, and compliance across publications and medical content
- Strong leadership, influence, and stakeholder management skills, with demonstrated ability to lead cross-functional, regional, and global teams without direct authority
- Strong understanding of quality, compliance, and governance requirements, with meticulous attention to detail and a commitment to consistency and process adherence
- Operational mindset with demonstrated experience in workflow optimization, process improvement, KPI tracking, and use of data-driven insights to improve quality, cycle times, and business impact
- Expertise in instructional design, learning principles, onboarding, competency development, and capability-building for scientific communications or medical content teams
- Exceptional written and verbal communication skills, with the ability to engage effectively with stakeholders ranging from junior staff to senior leadership across global and local teams
- Familiarity with digital tools, content platforms, publication management systems, global publication planning tools, and emerging AI-enabled solutions for scientific writing, content development, and process efficiency
- Demonstrated ability to foster a culture of continuous learning, quality, compliance, innovation, and operational excellence
Desired Qualifications
- Advanced degree
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