Senior Manager, Marketing Operations
$155,000–$190,000 year
HybridNew York City, New York, United States
Job Summary
Manage end-to-end planning, execution, and delivery of creative projects including digital campaigns, social content, video, and print. Oversee resource management and capacity planning across the creative team while serving as the primary coordination point between creative, growth, media, and external vendors. Propose and document scalable workflow processes to drive efficiency, develop detailed project timelines and budgets, and identify risks early to keep work on track. Lead project kickoffs, creative reviews, and postmortems to ensure clear communication and accountability. Own vendor management and contracting to ensure all output aligns with brand standards and stakeholder expectations. This role requires an in-office presence three days per week in our New York hub.
Required Qualifications
- 10+ years of experience in account management, creative operations, or project management
- Proven track record managing digital-first campaigns and deliverables
- Proficiency in project management and collaboration tools (e.g., Notion, Workfront, Asana, Smartsheet, Adobe Creative Cloud, Slack, etc.)
- Strong attention to detail
- Analytical mindset with the ability to track performance and refine systems over time
- Strong communication and stakeholder management skills
- Deep understanding of agency-style workflows, timelines, and team dynamics
- Ability to thrive in a fast-paced, ambiguous environment with multiple stakeholders and shifting priorities
- A calm, proactive, detail-obsessed approach to managing complexity and deadlines
- In-office presence three days per week
- Travel 2–3 times per year
Desired Qualifications
- Experience in an agency or in-house creative environment
- Experience in video
- Experience in print
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