Senior Manager/Manager, Concierge (Contact Centre)
$100,000–$300,000 year
On-site · Vancouver, British Columbia, Canada
Job Summary
Concierge Senior Manager leads a high-performing team in a Vancouver-based contact centre to deliver world-class sales, solution and service experiences for clients. Manages day-to-day operations, collaborates with business support partners, drives performance against daily goals, and resolves client escalations while developing talent and client relationships in a retail environment focused on Everyday Luxury. The role emphasizes leadership, cross-functional collaboration, and delivering exceptional customer experiences in a large-volume, service-driven setting.
Required Qualifications
- Proven skills, certifications, education, and/or experience in a high-volume contact centre, preferably within a Retail environment
- Ability to collaborate fluently with cross-functional partners
- Commitment to quality and investing in results that add value to the business
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.