Senior Manager, IT Business Partner
HybridToronto, Ontario, Canada
EXPIREDToronto, Ontario, CanadaHybridFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Lead alignment between global HR and IT by building relationships with functional leads, facilitating requirements workshops, and administering core HRIS platforms like SAP SuccessFactors. Optimize global workflows through process re-engineering, feasibility studies, and automation initiatives while managing project delivery with external vendors. Drive the technology roadmap by evaluating emerging AI, ML, and NLP capabilities to enhance employee self-service and predictive analytics. Collaborate with the IT PMO to ensure compliance, data integrity, and streamlined data flows across the HR lifecycle.
Required Qualifications
- 10+ years of related IT experience on HR technology, HRIS implementation and corporate IT partnership
- Proven track record of managing and administering cloud HR platforms and executing complex, cross-functional HR IT projects
- Bachelor's Degree in Computer Science, Information Technology, Business Administration, Human Resources Management, or equivalent combination of work experience and education
- Strong hands-on experience and administration-level knowledge of major HR systems and platforms, such as SAP SuccessFactors (Employee Central), Workday, Concur (Travel & Expense), ADP Payroll, or equivalent enterprise HCM solutions
- Demonstrated strength in eliciting, documenting, and presenting business requirements
- Experienced in performing objective process re-engineering to improve service delivery and maximize system utilization
- Broad understanding of standard HR processes (hire-to-retire lifecycle), payroll processing rules, global compliance considerations, and data privacy regulations (e.g., GDPR, PIPEDA) regarding employee record confidentiality
- Familiarity with modern AI use cases in Human Resources, including AI-driven recruitment screening, automated virtual assistants/chatbots for employee queries, and predictive workforce analytics
- Strong track record in project management, planning, and coordination across cross-functional teams and third-party SaaS vendors
- High proficiency in critical thinking, negotiation, and creative problem-solving
- Excellent verbal and written communication skills in English, with the ability to convey technical concepts clearly to non-technical HR partners, as well as present strategic plans to senior leadership
- Proactive self-starter with an owner's mindset, delivering high-quality work on time with meticulous attention to detail
- Must be able to lift 50 lbs
Desired Qualifications
- Strong business analysis skills to engage HR teams, review and optimize global processes, and solicit technical requirements when business needs change
- Forward-thinking technologist, identifying opportunities to modernize the HR IT landscape through emerging technologies, automation, and AI-driven capabilities
- Experience with Design Thinking, process mapping, and structured business analysis frameworks
- Experience in negotiating Statements of Work (SOWs)
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