Senior Manager - Inside Sales
HybridSingapore, Singapore
Job Summary
Lead Inside Sales Managers and Customer Service Managers to achieve branch sales and margin goals while defining processes for additional sales responsibilities. Drive and continuously improve Inside Sales Key Performance Indicators to ensure customer satisfaction, partnering with leadership to balance workloads and plan headcount investment. Serve as a coach and mentor to inside sales leadership, acting as a point of escalation for timely customer issue resolution. Collaborate with the Director of Sales and VP of Sales to plan, lead, and execute corporate strategic initiatives, including spearheading large projects for best practices in branch and component stocking programs. Requires 4 years of inside sales management experience with 25% to 50% travel.
Required Qualifications
- High School Degree or Equivalent
- 4 years required of previous inside sales management
- 2 years of training and developing a sales force
- Strong professional sales and consultative skills
- Knowledge of principles and methods for showing, promoting and selling products or services
- Knowledge of principles and processes for providing customer service
- Knowledge of business and management principles
- Ability to establish and maintain cooperative working relationships
- Ability to function effectively in cross-functional work environment
- Strong written and verbal communication skills
- Strong analytical, math, and persuasion skills
- Strong understanding of customer and market dynamics and requirements
- Strong background and track record in managing creative sales initiatives
- Ability to travel 25% - 50%
Desired Qualifications
- Bachelor's Degree
- 4 years inside sales management with preferred experience in distribution industry
- 6 years of creating new or significantly advancing sales channels
- Knowledge of wholesale distribution products and markets
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