Senior Manager, HR System Design
On-siteMexico City, Mexico City, Mexico
Job Summary
Oversee end-to-end ownership of HR technology products, including SAP SuccessFactors and custom applications, by aligning product direction with enterprise workforce strategy and driving measurable business outcomes. Manage the product backlog, translate business needs into user stories, and enforce SDLC governance standards across requirement gathering, design, build, test, and deployment phases. Lead cross-functional alignment with HR COEs, business leaders, and IT stakeholders to execute change management strategies and ensure system usability. This role operates at the intersection of business strategy, product management, and technology delivery within the Royal Caribbean Group's HR Transformation Team. The position reports to the Director, HR System Design and requires on-site presence in Mexico City.
Required Qualifications
- 10+ years of experience in product management, HR technology, or enterprise systems delivery
- 3–5+ years of people leadership or team oversight
- Proven track record delivering complex, enterprise-scale technology solutions
- Deep experience with SAP SuccessFactors and/or HRIS platforms
- Strong background in Agile, Scrum, and/or traditional project management (PMP, SAFe, etc.)
- Product mindset with ability to define vision, roadmap, and measurable outcomes
- Strong understanding of SDLC governance, system architecture, and delivery models
- Ability to translate business strategy into technical execution
- Advanced stakeholder management and executive communication skills
- Strong analytical, problem-solving, and decision-making capabilities
- Experience leading HR transformation or digital transformation initiatives
- Exposure to integrated HR ecosystems (e.g., SAP, Salesforce, ServiceNow, AI-driven talent platforms)
- Certifications such as CSPO, SAFe PO/PM, PMP, or SAP SuccessFactors
- Strategic thinker with strong execution discipline
- Operates effectively in ambiguous, fast-paced environments
- Drives outcomes, not just deliveries
- Balances technical depth with business acumen
- Build trust across executive, functional, and technical teams
- This position works on-site in Mexico City
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