Senior Manager, HR Operations
On-siteTexas, United States or Illinois, United States
Job Summary
Senior Manager, HR Operations is responsible for managing the complete project lifecycle for key HR initiatives. This role designs, executes, and evaluates communication, automation and project plans, delivering new methodologies to get information to employees and leaders, and ensuring timely delivery aligned with organizational objectives. The role will lead HR service delivery improvements, strategic communications, stakeholder management, and the use of AI and automation tools to drive meaningful change across the North America business and global Covetrus workforce. Responsibilities include HR service delivery automation, strategic communications, end-to-end project lifecycle management, content creation across channels, risk and performance monitoring, leadership and mentorship, and partnering with senior leaders to drive results.
Required Qualifications
- 10+ years of experience in HR Operations or related functional role
- Strong verbal and written communication skills for producing content and communicating across an organization
- Ability to work in fast-paced and high-change environments and manage multiple time-sensitive workstreams
- Experience with project management tools and methodologies to drive projects to completion
- Ability to turn complex data into clear, persuasive messages
- Experience with data and reporting, leveraging AI tools (ChatGPT, CoPilot, Claude), Excel, HRIS systems (Workday) and survey tools preferred
- Experience interacting with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers
- Maintains utmost confidentiality and integrity in handling sensitive information
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