Senior Manager Global Product Service
On-siteMount Pleasant, Wisconsin, United States
Job Summary
Develop and execute a global service strategy aligned with business objectives while overseeing field service teams, warranty administration, and technical training programs. Serve as the senior escalation point for complex customer concerns, conduct distributor visits, and standardize service processes across all regions. Lead cross-functional problem-solving efforts involving product quality and design improvements, manage 4-10 direct reports, and drive continuous improvement initiatives focused on operational efficiency. This role supports Twin Disc's global marine and industrial power transmission technology business, partnering closely with Engineering, Manufacturing, and Sales teams to strengthen the company's reputation for quality and reliability.
Required Qualifications
- Bachelor of Science degree in Mechanical Engineering, Electrical Engineering, or a related technical discipline
- 10+ years of progressive experience in field service, product application engineering, product design, testing, or related technical functions
- Demonstrated leadership experience managing technical teams and customer-facing organizations
- Expertise in: Gearing systems, Clutches, Electronics, Hydraulic systems, Material and manufacturing processes
- Strong analytical and troubleshooting capabilities
- Ability to diagnose complex product, installation, and application issues
- Ability to communicate technical concepts clearly to both technical and non-technical audiences
Desired Qualifications
- Experience leading multi-site or global service operations
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