Senior Manager, Global Customer Solutions South

Operationally focused, regionally experienced people-first leader to own a high-performing regional Customer Solutions organization across Spain, Italy, Portugal and Greece. Own day-to-day service delivery, drive continuous improvement and process excellence, lead multi-tiered teams delivering consistent, high-quality customer experiences across products and channels. Balance metrics and coaching with transforming global standards to local realities; build strong cross-border teams; ensure governance, risk controls, and business continuity. Recruit, coach, and develop front-line leaders; drive transformation initiatives (digital CX, automation, AI solutions); lead project management for local and cross-site strategic projects (technology rollouts, supply chain initiatives, process redesign) and apply continuous improvement methods to solve operational problems. Lead relationships with commercial partners and key customer accounts; standardize processes to reduce manual touchpoints and elevate the customer experience; ensure policy and regulatory compliance (including SOX where relevant). Qualifications include 8–10 years of experience, 2+ years in people management, strong communication and analytical skills; English required; multi-country experience preferred; travel up to 30%.