Senior Manager, FRM Operations and Analytics
$112,495–$147,649 year
On-siteMississauga, Ontario, Canada
Job Summary
Lead assessment of current-state workflows to identify operational constraints and design scalable solutions that improve productivity, consistency, and compliance alignment for the rare disease portfolio. Define strategic business requirements and oversee the design, build, and ongoing enhancement of dashboards, including Power BI solutions, to monitor key performance indicators and evaluate territory performance. Identify and advance AI-enabled capabilities such as payer policy monitoring and intelligent coding to improve field bandwidth and operational leverage. Serve as a strategic partner to leadership, Business Operations, IT, and cross-functional teams by translating complex data findings into actionable decisions and process improvements. Establish enterprise-aligned standards for role scope, operating guardrails, and performance visibility while supporting the development of standard operating procedures and training assets.
Required Qualifications
- Bachelor's degree or equivalent experience in process management, operations, information management, business, analytics, healthcare administration, or a similar area
- 4+ years of experience in operations, process management, business analytics, reporting, or a related function
- 2+ years of experience in the healthcare, pharmaceutical, biotechnology, or life sciences industry
- Proven ability to lead through change with agility, sound judgment, strong ownership, and a bias for disciplined execution
- Strong verbal, written, interpersonal, and presentation skills, capable of tailoring complex information for varied audiences
- Ability to influence and communicate effectively with colleagues, senior leaders, external partners, and stakeholders at all levels
- Strong cross-functional leadership, business planning, relationship management, stakeholder engagement, and active listening skills
- Strategic problem-solving skills and a sense of urgency, with the ability to anticipate needs, navigate ambiguity, and advance continuous improvement
- Demonstrated technical competence and working proficiency with iPad and laptop technology, as well as Microsoft Word, Excel, PowerPoint, Outlook, and related business tools
- Ability to travel for work-related meetings and functions, including occasional overnight travel as business needs require
- Ability, with or without reasonable accommodation, to use a computer; communicate by phone, video, and electronic messaging; engage in problem-solving, analysis, and dialogue; collaborate with others; and maintain general availability during standard business hours
Desired Qualifications
- Rare disease experience
- Experience partnering with or supporting a field reimbursement team, patient access function, or similar market access operation
- Experience in neurology, hematology, nephrology, and/or rare disease reimbursement or patient services
- Advanced understanding of access processes across medical and pharmacy benefit design, from prescription through infusion
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