Senior Manager, Fiduciary Operations
On-siteSydney, New South Wales, Australia
Job Summary
Implement the Fiduciary and invoicing 3-year strategy aligned to global direction and Pacific business goals. Lead and develop a team of invoicing and fiduciary professionals, building a culture of integrity, accountability, and continuous improvement. Define, deliver, and report key service metrics to senior leadership; identify gaps and implement improvement plans to continuously lift performance. Work with legal, compliance, and operational teams to maintain robust governance frameworks and ensure adherence to relevant regulations and standards. Oversee invoicing and fiduciary risk identification, assessment, and mitigation strategies. Balance global direction with Pacific business needs while acting as a key interface between onshore Pacific teams and the Global Capability Centre in India.
Required Qualifications
- Leadership experience within the insurance sector (or a closely related financial services environment), specifically within fiduciary or finance related function
- Proven experience delivering process digitization and continuous improvement initiatives that drive measurable operational and financial outcomes
- Experience operating effectively in a global matrix organization, influencing stakeholders across functions and geographies
- Strong analytical and strategic thinking, with the execution discipline to deliver results in an operational environment
- Appropriate approval to work in Australia
- Ability to complete a Criminal & Bankruptcy check prior to commencing of employment
- Availability to be in their local office or working onsite with clients at least three days per week
Desired Qualifications
- Relevant professional qualifications (e.g., CA/CPA, Chartered Insurance Broker, MBA, or equivalent)
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