Senior Manager Enterprise Account Management
On-siteParis, Île-de-France, France
Job Summary
Develop and maintain comprehensive account plans reflecting client priorities, stakeholder maps, and agreed growth actions to maximize Net Revenue Retention. Own the commercial health of assigned Key and High-Potential accounts by leading structured engagement, managing renewals, and driving upsell, cross-sell, and repricing strategies. Lead commercial governance including pricing reviews and contractual amendments while ensuring all opportunities are accurately captured in Salesforce. Partner with Business Developers and Service Delivery to address risks, deepen client relationships, and align roles for complex, multi-country opportunities. Manage end-to-end account strategies to ensure disciplined profitable revenue and maintain NRR targets above 100% for Key Accounts and 125% for High-Potential accounts.
Required Qualifications
- Experience managing B2B client portfolios in professional services, outsourcing, regulated services or similarly complex environments
- Demonstrated ownership of retention, growth, commercial outcomes, and client relationships
- Experience supporting regional or international clients, ideally across multiple jurisdictions, services, or stakeholder groups
Desired Qualifications
- Strong relationship management, stakeholder mapping, and executive-level influencing and communication skills
- Proven negotiation skills to drive growth (for upsell, cross-sell, repricing) whilst maintaining customer satisfaction and Vistra's position as a trusted advisor
- Sound commercial judgement across renewals, pricing, expansion opportunities, and risk management
- Ability to translate service, operational, and governance signals into structured account actions
- Strong account planning, forecasting, and cross-functional orchestration capabilities
- Client-centric owner with clear accountability for retention, growth and long-term value creation
- Able to flex between relationship-led stewardship and commercially proactive growth, depending on account type and client need
- Able to collaborate and engage with Business Developers and delivery stakeholders at the right time and with clear role alignment
- Disciplined, data-driven and focused on balancing client advocacy with commercial rigour
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