Senior Manager, EBM Platform Operations
$114,021–$164,000 year
Hybrid · Toronto, Ontario, Canada or Mississauga, Ontario, Canada
Job Summary
Senior Manager, EBM Platform Operations leading the safety, soundness, and smooth operation of all applications across the EBM technology platform, with accountability for outages/resiliency, incident/problem management integration, disaster recovery planning, proactive monitoring, and dashboards. Collaborates with Solution Designers, Vendor Partners, Development and Infrastructure teams, and AMTB partners to prioritize enhancements and ensure operational readiness. Requires senior-level experience in operating and/or developing large complex systems, SRE tools, software development and operations in large shared services environments, strong leadership, planning, and communication skills. Eligible for flexible work options and comprehensive total rewards; background check required.
Required Qualifications
- Expert knowledge operating and/or developing large complex and heterogeneous systems and applications
- Working knowledge of modern Site Reliability Engineering (SRE) tools and capabilities
- Proven experience in software development and operations in large complex shared services environment
- Strong analytical, planning, and organizational skills
- Self-starter with fine-tuned problem-solving skills
- Ability to effectively prioritize and balance between competing priorities
- Experience working with both in house teams and vendor experts
- Project management experience would be considered an asset
- Working knowledge of Digital or EBM Technology would be considered an asset
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