Senior Manager, Digital & Technology Transformation, Commercial, GC (1 year contract)
On-siteHong Kong, Hong Kong
Job Summary
Validate end-to-end business processes and system deployments for sales, distribution, digital, revenue management, and reservations functions across Greater China hotels. Lead deployment support, including Command Center operations during launches, critical task validation, and knowledge transfer to property teams. Partner with Learning and Development to deliver training workshops, facilitate sessions, and create documentation for new systems such as ACRS, Opera Cloud PMS, and EMPOWER ResApp. Act as a trusted advisor to property operators, communicating complex concepts and gathering feedback to refine deployment processes. This one-year contract role is based in Hong Kong or Taiwan and reports to the Senior Director, Commercial Tools & Services.
Required Qualifications
- 7+ years of progressive experience in sales/ revenue/ reservations management
- at least 3 years in a leadership or SME role
- Demonstrated experience designing and delivering training or workshops to adult learners
- Deep knowledge of EMPOWER ResApp
- Deep knowledge of Sales & Catering (including CI/TY and SFAWeb/GPO)
- Deep knowledge of PMS
- Strong analytical, organizational, and communication skills
- Ability to travel as needed for workshop delivery
Desired Qualifications
- Experience with large-scale system deployments or property conversions
- Experience in adult learning, instructional design, or facilitation
- Change management or project management credentials
- Collaborative, adaptable, and solutions-oriented mindset
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