Senior Manager - Customer Support (Service Delivery)

Lead and develop technical service delivery teams across Australia and New Zealand, overseeing maintenance, fault diagnosis, troubleshooting, and performance of installed systems. Ensure service delivery meets contractual obligations, service level agreements, and uptime targets while acting as the escalation point for complex technical and operational issues. Monitor and improve service performance metrics, operational KPIs, and system reliability by driving continuous improvement initiatives to enhance service quality, efficiency, and customer outcomes. Support upgrades, retrofits, and optimisation programs throughout the system lifecycle, partnering with engineering, project, supply chain, sales, and customer stakeholders to deliver integrated outcomes. Lead, coach, and develop technical leaders and specialists across the Customer Support function while supporting resource planning, financial performance, and operational efficiency initiatives. Ensure compliance with all safety, quality, and company standards.